Refund & Return Policy

At OG NINJA KICKS, we are committed to delivering high-quality, authentic products and ensuring a reliable shopping experience for all our customers. Please read the following Refund & Return Policy carefully, as it outlines the conditions under which refunds or exchanges may be approved.

1. Refund & Exchange Policy

All purchases made on OG NINJA KICKS are final. Once an order has been placed and confirmed, we do offer refunds, returns, or exchanges under normal circumstances.
We strongly encourage customers to review product descriptions, sizes, colors, and pricing carefully before completing their purchase.

This policy applies to all products unless an exception listed below is applicable.

2. Exceptions – Cases Eligible for Refund or Replacement

Refunds or replacements may only be approved under the following conditions:

a. Incorrect Item Delivered

If you receive a product that does not match your order (wrong size, wrong model, or incorrect item), you may request a resolution.

b. Product Significantly Different from Description

If the product delivered has major differences from the listing on our website—such as missing components, manufacturing defects, or incorrect labeling—you may be eligible for a review.

c. Inauthentic Product Received

Under our Authenticity Guarantee, if a product is proven to be inauthentic through verified authentication services, you will be entitled to a full refund or replacement.

3. Reporting an Issue

To file a refund or replacement request:

  • Customer can return the product within 7 days of delivery

  • Contact our support team within 48 hours of delivery.

  • Provide clear photos or videos showing the issue.

  • Ensure the product is unused, unworn, and in its original condition and packaging, including tags, accessories, and boxes.

Our team will review the submitted evidence and inform you of the outcome based on our policy guidelines.

4. Return Shipping Requirements

If your return request is approved:

  • You must return the product in its original packaging and condition.

  • Customers are responsible for safe and secure return shipping, including packaging and courier charges.

  • Return shipping instructions will be provided upon approval.

OG NINJA KICKS may deny refunds or replacements for items damaged due to poor packaging by the customer during return transit.

5. Refund & Replacement Timelines

Once a return or refund is approved:

  • Approved refund amounts will be credited within 10 days via the original payment method.

  • Approved exchange or replacement products will be delivered within 7 days.

Please note: Timelines may vary if external factors such as courier delays or bank processing times occur.

6. Non-Eligible Cases

The following situations are not eligible for refunds or replacements:

  • Change of mind after placing an order

  • Wrong size chosen by the customer

  • Delays caused by courier partners

  • Damage caused after delivery

  • Packages lost due to incorrect address provided by the customer

  • Normal wear and tear or misuse

7. Policy Updates

OG NINJA KICKS reserves the right to update or modify this Refund Policy at any time without prior notice.
Customers are responsible for reviewing the most current version of the policy before making a purchase.
Continued use of our website constitutes acceptance of the updated terms.

8. Contact Us

For questions, return inquiries, or refund support, please reach out to us through the following official channels:

Our team is here to help and will respond as promptly as possible.