Need help? Our support ninjas are here for you.
🧾 Orders & Payments
Just add your favorite heat to cart, hit checkout, and you’re good.
We take UPI & Card payment gateways.
Check spam or hit us up on support@ogninjakicks.com.
NO.
📦 Shipping & Delivery
Usually 3–7 business days, depending on your city.
Yup — we deliver pan-India, from metro to coast.
You’ll get a tracking link by email once it ships.
We’ll trace it and replace or refund if confirmed lost.
Not yet, but we’re working on global ninja delivery soon.
👟 Sizing & Products
Check our size guide or DM us for quick help.
Always — every pair is legit-checked before it leaves.
Contact support within 48 hours for an exchange or credit.
Some grails come back, most don’t — stay tuned on IG.
Yes — shoot us a DM and we’ll try to source it for you.
🔄 Returns, Refunds & Exchanges
NO RETURNS ONCE SOLD.
No returns — mystery stays mystery.
Send pics to support and we’ll sort it fast.
💎 Membership & XP Points
A ₹399/month pass to raffles, perks & exclusive XP.
Earn 1 XP per ₹100 spent — level up to unlock rewards.
Every 500 XP moves you to the next tier.
Yes — 100 XP = ₹500 credit.
Members get one free slot automatically each month.
🎁 Mystery Box FAQ
A surprise mix of sneakers, streetwear, or accessories.
Always equal or higher than what you pay — sometimes way higher.
100% new, sealed & authentic — always verified.
Yes, you can select your size before checkout.
You’ll get store credit or a swap from available pairs.
Depends on the box tier — Gold = guaranteed heat.
Randomised digital draw — fair and transparent.
Nope — all mystery sales are final.
Within 2–4 business days of your order.
Tag @OG.Ninja.Kicks — we feature the dopest pulls!
💬 Contact Support
Email sj@ogninjakicks.com or DM @OG.Ninja.Kicks
Usually within 24 hours, quicker on weekdays.
Yes — Instagram DMs are fastest for quick help.
